The Family Puppy
A family owned & operated Michigan based company!
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What wonderful people

The Franklin Park Mall location is just wonderful. Each time I stopped in, I was greeted nicely and all my (many many) q...

--Stephanie Nayfack

Health Warranty (Michigan Only, See Toledo store for Ohio warranty)

Michigan Limited Warranty / Purchaser Agreement

Pet stores provide consumer protection and satisfaction.
Pet stores are an accountable, traceable source for pets. We provide warranties on the dogs we sell. These types of written protection plans are frequently not available with other sources of animals, so pet store customers enjoy greater protection. Here is our warranty:

We, at The Family Puppy, offer our services of locating this puppy, or as we consider them, "Babies" for you and your family! We offer this agreement for your protection, and believe it to be the best you can find anywhere.  Before you bring your new "baby" home, it is necessary for you to read and fully understand the following agreement between you the "Purchaser" and The Family Puppy. The pet you are purchasing is NOT RETURNABLE except for the provisions stated in this agreement.

Initials:_____/_____1.  First and foremost, The Family Puppy's philosophy is to provide quality companion pets. We do not warranty nor do we recommend breeding or showing of our companion pets. If this is your intention, please do not purchase this animal. All of our puppies are unregistered. We recommend and encourage all companion pets to be spayed or neutered as soon as possible.

Initials:_____/_____ 2. To validate this warranty, the Purchaser agrees to call an "authorized veterinarian" within the first twenty-four (24) hours, to secure an appointment for an initial examination. This examination must occur within five (5) calendar days from the purchase date. There is no charge for the examination if an "authorized veterinarian" is used. Any additional services including vaccinations, wormings, treatment of external parasites, etc. will be the purchaser's expense. If during this exam, the veterinarian finds the puppy to be unfit for purchase (does not include minor treatable illness) the puppy must be returned to The Family Puppy within that five (5) day period. The Family Puppy will, at your option, replace the puppy with a puppy of equal purchase price; or issue a refund check or charge credit, for the puppy and any unused supplies.

Initials:_____/_____ 3. Remember stress brings on illness! This puppy is like a little baby, just building his or her immune systems! Pamper and monitor your puppy each and every day! Watch for any signs of illness such as: NOT eating, listlessness, coughing, diarrhea, vomiting or nasal discharge. Your warranty provides veterinarian services at no cost to you for treatment of these symptoms and illnesses, for thirty (30) days from the date of purchase. this coverage is only available during normal business hours, at one of the "authorized veterinarians". Watch your puppy very closely, take full advantage of this coverage, don't hesitate to call the authorized vets.  IF YOU USE AN UNAUTHORIZED VETERINARIAN OR ANY EMERGENCY CLINIC, YOU WILL BE RESPONSIBLE FOR THE COST OF THE TREATMENTS.

Initials:_____/_____ 4. In rare cases there may be birth defects that are not detectable at the time of purchase, but are detectable before the puppy's first birthday. If in your puppy's first year of life, he or she is diagnosed by a licensed veterinarian as having a debilitating hereditary defect, The Family Puppy will hold the breeder responsible, and in turn provide you with a puppy of equal purchase price upon the return of the original puppy. If you wish to keep the original puppy, The Family Puppy will refund 1/2 of the purchase price. If in the second year of life your pet is diagnosed as having a debilitating hereditary defect, we will grant 1/2 credit toward another The Family Puppy puppy of equal purchase price. The Purchaser must procure and furnish written documentation from a veterinarian stating the diagnosis and/or cause of death, including vaccination history and x-rays, when needed. Claims must be made within the warranty period and are subject to verification by The Family Puppy.

Initials:_____/_____  5. Please prevent your pet from "free roaming" outdoors. By keeping your pet confined within a fenced yard or household, you greatly reduce the possibility of introducing your puppy to deadly diseases. Should your puppy die from Parvo-virus, Distemper or Hepatitis throughout its entire life, The Family Puppy will replace the pet with another pet of equal purchase price. We have given the proper vaccines to date, for any claim you must show, from your veterinarian, documentation that the puppy has been properly vaccinated and received annual boosters throughout its life.

Initials:_____/_____  6. Conditions resulting from injury, negligence or cruelty WILL NOT BE COVERED. This warranty/agreement is non-transferable and valid only for the original Purchaser(s).

 

This written agreement is the entire agreement concerning the health, development, use or loss of this pet. I will not rely on any oral statements contrary to this agreement unless they are in writing. I understand there are no provisions for returning this pet other than stated in this agreement. I have read and completely understand this agreement including the conditions, all of which I accept.

Fountain Walk, Novi, MI
44125 W 12 Mile Rd
Suite E-121
Novi, MI 48377
Phone:  248-305-7008
Franklin Park, Toledo, OH
5001 Monroe Street
#1530
Toledo, OH 43623
Phone:  419-480-1111
Genesee Valley, Flint, MI
3341 S Linden Road
Suite 670
Flint, MI 48507
Phone:  810-733-8161
Oakland Mall, Troy, MI
528 W 14 Mile Road
Troy, MI 48083
Phone:  248-588-9950
   
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